- What is Starwood Hotels and Resorts?
is the difference between Starwood’s Hotels and Brands?
- Are all brands of Starwood featured in the STARnet program?
- Will I have access to rates at all Starwood properties
- What is my STARnet rate?
- Are fixed NET rates part of the STARnet program?
- How can I book a STARnet reservation at a Starwood property?
- Are rates for leisure business only?
- Are rates confidential?
- How do I search for a hotel?
- Do I receive a confirmation number for STARnet bookings?
- Should the rates offered in the STARnet program be
marked up and packaged?
- What do new members receive when they join the program?
- What are the payment methods for STARnet reservations?
- What about the Bill Back program?
- If my company has elected to pay by credit card, do
I have to provide the credit card number for each reservation?
- How do I obtain hi-resolution and web-ready property
- How many days in advance do I have to make a reservation
in order to be guaranteed the STARnet FIT Net Rate?
- Where do I find a hotel's contact details?
- Where do I find maps and driving directions to the
- Who should my company contact if we move address?
- I want to find out more information on Starwood Hotels & Resorts
- I have a question, an idea or a comment - whom should
- How do I add a room or add nights to my reservation?
- How can I cancel my reservation?
- How do I change my bedding request?
- How do I include breakfast to my reservation?
- Who do I contact if a hotel refuses payment, or attempts to charge a guest?
- Is there a standard policy for having children at hotel rooms?
1. What is Starwood Hotels and Resorts?
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 owned and managed properties. With internationally renowned brands, Starwood is a fully integrated owner, operator and franchiser of hotels and resorts with the following internationally renowned brands: St. Regis(R), The Luxury Collection(R), W(R), Le Méridien (R), Sheraton(R), Westin(R), Four Points(R) by Sheraton, aloft (R) Element (R) and Tribute Portfolio. Also, Starwood Vacation Ownership, Inc. is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com.
2. What is the difference between Starwood's Hotels
Sheraton Hotels & Resorts
and Resorts is the largest of the Starwood Hotels & Resorts Worldwide,
Inc. brands. Serving the needs of both business and leisure travelers
in locations from Argentina to Zimbabwe, Sheraton Hotels and Resorts
are located in a majority of the world's most sought-after cities and
Sheraton Guest rooms offer Sheraton Sweet Sleeper
Beds. Other innovative services include the Sheraton Lo-Carb Lifestyle
and the most flexible check-in/check-out program in the industry.
Leisure travelers need look
no further than Sheraton for the perfect vacation destinations. From
some of the world's most desired beach locations in Mexico, Hawaii, Florida
and the Fiji Islands, to cultural capitals such as New York, London,
Buenos Aires, Toronto, Hong Kong and Athens, there's a Sheraton Hotel
or Resort to provide the perfect home-away-from-home to vacationers.
Four Points Hotels by Sheraton
Four Points by Sheraton hotels are located at airports,
in mid-sized cities, leisure destinations, and business and commercial
centers. Four Points Hotels by Sheraton cater to business and leisure
travelers as well as meeting planners seeking a quality, mid-priced and
The Le Méridien brand was established in 1972 by Air France to, "provide
a home away from home for its customers" in the airline's key destinations
worldwide. Today, Le Méridien has a portfolio of luxury and upscale hotels across five regions - Asia
Pacific, Middle East & West Asia (including India), Americas, United
Kingdom and Europe.
Le Méridien's international experience and sophisticated
European style still retains a generous measure of French flair. Central
to the ongoing success of Le Méridien is a philosophy of providing a
stay experience as individual as the hotel itself - from landmark properties
in the center of key cities, to exotic resorts in stunning locations.
Wherever guests travel, a quintessentially stylish experience awaits.
The Luxury Collection
The Luxury Collection is a unique collection of hotels and resorts that
offer exceptional service to an elite clientele. Many of these hotels,
some of them centuries old, are internationally recognized as being among
the world's finest.
Magnificent dércor, spectacular settings, impeccable
service, the latest in modern conveniences and amenities, these are qualities
that distinguish the world's greatest hotels. And nowhere are they more
in evidence than in The Luxury Collection.
In bustling cities and spectacular resorts
around the world, The Luxury Collection provides the definitive hospitality
experience for people of exceptional taste and refinement.
St. Regis Hotels & Resorts carry a fabled pedigree. In 1904, John Jacob
Astor built the first St. Regis is New York City, a Beaus Arts landmark
that continues to satisfy the world with its five-star, five diamond
service. For Starwood, it seemed fitting that a hand-picked coteries
of hotels should share the golden name. Today, the impeccable elegance
of St. Regis - with butler service at your beck and call - embraces.
Guests from New York, to Beijing.
Westin Hotels & Resorts
Westin Hotels and Resorts is a global collection upscale hotels. Located in the major
business centers and resort destinations of the world, each hotel is
distinctive in its architecture and setting, yet all are consistent in
quality and service.
is further distinguished by its 75-year history as a leader and innovator
in the hospitality industry. The Westin Heavenly Bed, introduced in 1999,
offers a cocoon of blissful rest with its ultra-padded mattress and easy-chic
white down comforter. The Heavenly Bath is just steps away, providing
the true spa experience of an energizing dual-head shower…and
room to spare with its curved shower rod.
W Hotels offers a new brand of hotels quite unlike anything else available
to the traveler. W provides the personality and chic style of a boutique
hotel, while providing the reliability and comprehensive services that
travelers expect. All W Hotels have a modern, sophisticated residential
design with an emphasis on elegance and utmost comfort. While sharing
a common aesthetic and commitment to superlative service, each W Hotel
has its own distinct personality reflecting the flavor of its particular
city and neighborhood.
"W is for witty, warm, wonderful, welcoming. Essentially, it's a wonder
why no one has ever done this before.
hotels), a brand introduced in 2005 is a hotel of new heights, an oasis
where you least expect it, a spirited neighborhood outpost, a haven at
the side of the road. Bringing a cozy harmony of modern elements to the
classic American on-the-road tradition, aloft offers a sassy, refreshing,
ultra effortless alternative for both the business and leisure traveler.
Fresh, fun, and fulfilling, aloft is an experience to be discovered and
rediscovered, destination after destination, as you ease on down the
stay hotels), a brand introduced in 2006 with the first hotel expected
to open in 2008, provides a modern, upscale and intuitively designed
hotel experience that allows guests to live well and feel in control.
Inspired by Westin, Element promotes balance through a thoughtful, upscale
environment. Decidedly modern with an emphasis on nature, Element is
intuitively constructed with an efficient use of space that encourages
guests to stay connected, feel alive, and thrive while they are away.
Element is the smart, renewing haven for extended stay travel.
Our newest brand, Tribute Portfolio, gives guests access to exceptional independent hotels around the world, and owners the ability to maintain their hotels individuality while leveraging the power of Starwood - including our industry leading Starwood Preferred Guest loyalty program – to help maximize performance. From boutique resorts to exciting hotels in choice urban locations, each Tribute Portfolio hotel offers inspired style and superior service. It’s our celebration of individuality.
Are all brands of Starwood featured in STARnet program?
Our hotel brands represented include The Luxury Collection, W Hotels, St. Regis, Westin Hotels & Resorts, Le Méridien, Sheraton Hotels & Resorts, Four Points Hotels, aloft, Element and Tribute Portfolio.
4. Will I have access to rates at all Starwood properties
As a seller of travel, you have access to a wide assortment of rate
plans at all Starwood properties worldwide. There are some localities
and governments, particularly in the Middle East, which regulate hotel
rates through Cartels and thus preclude our Hotels from participating
in a program such as STARnet. In these few instances, favorable rates
can still be obtained by working with the property directly
5. What is my STARnet rate?
STARnet rates are based on our lowest rate of the day. STARnet program
can not be combined with any other discount programs, or special offers.
As the public rates fluctuate due to market demands and availability,
so do the STARnet rates. The NET rate provided will be a set percentage
off of the lowest available public rate at the time you check availability.
6. Are fixed NET rates part of the STARnet program?
No, STARnet delivers a floating rate based on a discount off the lowest
public retail rates available at the time of booking. Locally negotiated
fixed rate contracts and room blocks can be negotiated directly with
properties pending significant volume business commitments.
7. How can I book a STARnet reservation at a Starwood
Rates are only bookable online at www.starwoodnet.com or
one of Starwood's branded websites. STARnet rates are NOT bookable directly with
the property or via Starwood's reservation's centers. Members must have
their unique STARnet SET I.D. number available when making reservations.
8. Are rates for leisure business only?
Yes, STARnet rates are for leisure travel only. On no occasion should
rates be used for the booking of business travel, corporate meetings,
or group movements. Rates are all subject to availability and are strictly
for Approved Sellers of Packaged Travel.
9. Are rates confidential?
Yes, all rates are confidential and must only be utilized by approved
wholesalers and never disclosed to consumers.
10. How do I search for a hotel?
You can find a hotel by going to the "Book Now" page of our web site www.starwoodnet.com.
This will then take you to our online booking engine where you can search
by city, state or country of the hotel. This will bring up a list of
the hotels in the area by brand.
11. Do I receive a confirmation number for STARnet
Yes, all STARnet bookings will receive a Starwood Confirmation number.
This confirmation number is for wholesaler use only and should never
be onwardly distributed to another agency or consumer.
12. Should the rates offered in the STARnet program
be marked up and packaged?
Yes, net rates at participating Hotels must be marked up and be sold
as part of a Travel Packages. If Company is acting as a Receptive Wholesaler,
then they may provide Package Room Rates to its non-retail customers
via a non-consumer facing website or through traditional off line wholesale
channels so long as: (i) the posted rate reflects a markup from the net
F.I.T. wholesale rate; and (ii) Company discloses to the non-retail customer
that (a) the purchaser of the Package Room Rate may not market the Package
Room Rate unbundled from a Travel Package and (b) should the Package
Room Rate be unbundled from a Travel Package (in violation of the STARnet
Terms and conditions, the Package Room Rate must be marked up so as to
not violate Starwood's Best Rate Guarantee policy.
13. What do new members receive when they join
A new member will receive instructions and a link to STARnet's online
contract and terms and conditions. Once acknowledged, each account is
assigned a unique STARnet SET number and provided with instructions on
how to use the program.
14. What are the payment methods for STARnet reservations?
Members are only approved into the STARnet program on a pre-payment basis. Under these circumstances, payment must be received at the property receiving the reservation before the guest arrival. The company credit card given for deposit at time of booking will be normally be charged the full amount of room and tax 48 hours prior to guest arrival. Refer to Terms and Conditions at time of booking for specifics.
15. What about the Bill Back program?
Bill Back or credit has been discontinued for new applications. Existing bill back accounts will continue business as usual until the current Letter of Credit expires. At the time the account may apply for pre-pay status.
16. If my company has elected to pay by credit
card, do I have to provide the credit card number for each reservation?
Yes, Starwood Hotels & Resorts do not hold credit card numbers on
file. If a member is on a pre-pay basis and has elected to have the room
and tax charged to a company credit card, then the card details must
be provided at time of booking for each reservation confirmed.
17. How do I obtain hi-resolution and web-ready
Members can request access to the Starwood Asset Library, a web based library
of logo's and hotel photography. Click on the Hotel Photography link
on starwoodnet.com to sign up for free access to this extensive online
18. How many days in advance do I have to make
a reservation in order to be guaranteed the STARnet FIT Net Rate?
STARnet rates are available 18 months prior to the arrival date, however,
all reservations are subject to the hotel's availability at time of booking.
Please note that the status of a hotel's availability will change due
to both individual and group block cancellations.
19. Where do I find a hotel's contact details?
For all properties the mailing address, phone and fax numbers can
be found on the search results page for each hotel (see question 4)
20. Where do I find maps and driving directions
to the hotel?
Maps and driving directions are also found on each hotel's web page.
21. Who should my company contact if we move addresses?
Starwood's Corporate office maintains member profiles including address,
telephone, fax, key contact, billing and e-mail information. If there
are any changes to the contact information, members should immediately
e-mail an update to Starwood Hotels & Resorts at email@example.com
22. I want to find out more information on Starwood
Hotels & Resorts Worldwide, Inc.
Most of our general company information (names of executives, company
statistics and press releases) can be found on the Corporate Starwood
web site, www.starwoodhotels.com or
brand web sites under "Company Information."
23. I have a question, an idea or a comment - whom
should I contact?
Please e-mail to firstname.lastname@example.org,
with ideas, suggestions or additional questions.
24. How do I add a room or add nights to my reservation?
Please call the Reservations Hotline, or contact the hotel reservations department
directly. Please be advised that you will need to cancel and rebook, and the price may
adjust accordingly. Another option is to just book a separate reservation for the additional nights.
25. How can I cancel my reservation?
You can visit the website of the hotel you are booking at, click on reservations and cancel with
the guest name confirmation number. You can also contact the reservations help line. Do not call
the hotel directly.
26. How do I change my bedding request?
At this time the only option is to contact your account director or the hotel directly, as these requests are not facilitated by any Starwood online reservations.
27. How do I include breakfast to my reservation?
At this time the only option is to contact your account director or the hotel directly, as these requests are not facilitated by any Starwood online reservations.
28. Who do I contact if a hotel refuses payment, or attempts to charge a guest?
You should contact your global account directly for more rapid response. You may also reach out to email@example.com for assistance. Hotels
should be directed to contact their Revenue Manager regarding STARnet reservations and the billing procedures.
29. Is there a standard policy for having children at hotel rooms?
No, you will need to contact the hotel as these policies vary.
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